FAQ

When and how will my items ship?

Items in the shop are ready to ship, and once payment is received, they will go out in within the next 5 days, unless otherwise noted. 

I ship USPS through First Class Mail at approximately 5-10 days and Priority Mail at 2-3 days. If an order needs to be rushed, please contact me and I will do my best to accommodate. If you buy Express shipping please let me know so I can get it out ASAP. (Otherwise I might not notice for a couple days.)

Domestic USPS First Class Mail shipping prices are as follows:

up to $19.98- $2.80

$19.99-29.98- $3.50

$29.99-$59.99- $5.00

$60 and up- $7.00

International shipping costs vary, please go to the check out to see your costs.


13x19 prints ship in a poster tube, and smaller prints, cards, and pins are shipped in envelopes. 13x19 prints and small prints can ship together in a poster tube. 

Please CONFIRM YOUR ADDRESS IS CORRECT when placing an order. I will ship to the address listed on Etsy when you checkout and can not be responsible for shipping to the incorrect address.

How do I return an item?

Unhappy? Refunds are available within 7 days of receiving the item. Unfortunately I can't refund the original cost of shipping, and you will need to ship the item back to me in it's original state. 

International orders are responsible for customs/duty fees incurred after leaving the United States. I will not lie on a customs form so please be prepared to pay the fees. If the order gets sent back to me due to failure to pay it will be refunded minus the shipping charges and a 5% restocking fee.

US orders, if the item comes back to me undeliverable from USPS it will be refunded minus the shipping charges.


Damaged? Please e-mail kate@katedolamore.com so we can fix it! 


Lost? If your package has not arrived within 2 weeks of it's ship date please contact me for a replacement. For international orders the wait time varies upon country and can sometimes take a long time with very little tracking offered, but please contact me if you are worried.

 

What's the best way to frame a 13x19 print?

Fear not, no need for custom framing. The 13x19 prints fit directly into 13x19 ready-made frames available at craft stores, framing shops, online, etc. There is usually not a large selection, but I have found that Michaels Arts & Crafts has the most choices. If you prefer framing with a mat, and also for a larger variety of ready-made frames, I suggest going up to an 18x24 frame. 13x19 for 18x24 mats can be ordered precut online or you can have one custom cut at a frame shop.

I have also made a Pinterest page with some selections: https://www.pinterest.com/dolamore/framing-13x19-prints/

Can I get a print in a different size?

The largest prints I have available are 13" x 19" inches. I make my prints closest to the original size of the painting. With most, making them larger diminishes the quality, and making them smaller makes the text quite small for wall art. That being said, feel free to inquire if you have a sizing request that is 13" x 19" or smaller.